Kahr FAQ

Questions & Answers

General | Kahr Pistol

General

Kahr Pistol

 

  • Q. What is the procedure for returning my firearm for service or repair?

    A.
    KAHR ARMS DOES NOT ALLOW INDIVIDUALS OR DEALERS TO BRING FIREARMS TO OUR FACTORY FOR REPAIR. GUNS FOR REPAIR MUST BE SENT TO THE FACTORY ACCORDING TO THE INFORMATION OUTLINED BELOW.

    Kahr pistols returned to the factory for service or repair should be sent to:

    K.A.I.
    130 Goddard Memorial Drive
    Worcester, MA 01603
    Attn: Service Dept.

    Confirm the firearm is unloaded before shipping.
    Contact Kahr Arms Technical Support Department to receive a Return Authorization number before shipping a firearm to the factory. You can do this by online (RA request form) or by calling 508-795-3919. Ship handguns prepaid via UPS or Fed Ex overnight. Federal law prohibits anyone without a Federal Firearms License from shipping a handgun by mail. Please check for any additional state or local regulations. With your return, enclose a letter that references your Return Authorization number and includes: name; address; phone number; and firearm model and serial number. The letter should describe, in detail, the problem being experienced or work to be done.
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  • Q. What is the cost of my non-warranty service?

    A.
    Non-warranty service will be billed at $65/hour + cost of parts + $25 shipping and handling. There is a minimum $60 charge + shipping and handling.
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  • Q. How can I purchase parts for my Kahr firearm?

    A.
    You can purchase parts, accessories, and Kahr wear online at www.shopkahrfirearmsgroup.com or mail or fax. We do not process phone orders. Pricing, availability and order status can be confirmed by calling 508-795-3919.

    K.A.I.
    130 Goddard Memorial Drive
    Worcester, MA 01603
    Attn: Parts Dept.
    Fax: 508-795-7046

    Individuals require prepayment by check, money order, or credit card authorization. Kahr Arms accepts Visa, MasterCard, AMEX, and Discover.
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  • Q. Which ammunition is recommended for use with Kahr firearms?

    A.
    Kahr Arms does not endorse any particular brand of ammunition. However, not every brand of ammunition produces the same results. Please check the markings on the barrel hood of your firearm to determine the proper caliber. Kahr suggests a visit to a pistol range to test fire different brands of ammunition in the proper caliber. Kahr do not recommend steel case, reloads or un-jacketed ammunition. The Kahr pistol is rated to +P.
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  • Q. Why does the panel on the side of the grip of my Kahr polymer pistol sometimes "pop open"?

    A.
    When a firearm is discharged, there is equal pressure on both sides of the ammunition, and the cartridge will seek the path of least resistance, which is forward. However, if the rim of the cartridge is cracked, the primer pinched, or any similar damage, pressure builds up and the path of least resistance is backwards causing the grip mount to pop. It is provided as a safety mechanism to prevent bodily injury.
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  • Q. What is the "break in" period for my new gun?

    A.
    Kahr recommends a minimum of 200 rounds.
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  • Q. Is it safe to "dry fire" my Kahr pistol?

    A.
    Yes, provided you make certain that the chamber is free of ammunition.
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  • Q. What if after an initial break in period, I still have a feeding problem?

    A.
    If after the break in period, a feeding problem still exists, you may wish to test different ammunition. If you continue to experience a problem, contact Kahr Customer Service at 508-795-3919 or e-mail at service@kahr.com.
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  • Q. Why does my new gun look like it has been used?

    A.
    Kahr test fires every gun it sells. We apologize if we have missed some residue in our final cleaning process. However, we wish to assure you that the new gun you have purchased has not been previously owned.
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  • Q. My firearm fails to chamber the first round when I pull back the slide and release it. What is wrong?

    A.
    It is likely you are either failing to pull the slide fully back or you are riding the slide as you release it. We recommend that you lock back the slide, insert the magazine, and release the slide with the slide stop. This will require that you carry a load in the chamber for self defense purposes. However, the passive safety system will prevent the pistol from firing unless the trigger is pulled, even if the gun is dropped. 
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  • Q. My slide locks back after each round fired. What is wrong?

    A.
    Either the slide stop spring is damaged or it is a broken follower. Please call 508-795-3919 and ask for replacements. Instructions for replacing the followers are in your Owner's Manual. The slide stop spring is held with a T6 torque screw.
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  • Q. The slide stop spring on the polymer frame pistols is easily bent. How do I protect it?

    A.
    Insert your slide stop pin 3/4 of the way at the 4:00 o'clock position and slowly rotate it to the 3:00 o'clock position before pushing it completely through.
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  • Q. I live in (state). Is this gun/part approved in my state?

    A.
    It is difficult for us to keep track of the ever changing laws in the different states. The best way to make certain that you are compliant to the laws in your state is to check with your local office of Alcohol, Tobacco, and Firearms (ATF) or your local firearms dealer.
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  • Q. I can repair my own gun and do not wish to send it to the factory. Can I get a replacement part?

    A.
    Simply contact the service department at 508-795-3919 or send an e-mail to service@kahr.com to receive a replacement part.
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  • Q. Can I buy direct from Kahr?

    A.
    You must purchase your firearm from an authorized dealer with the appropriate Federal Firearms License. For a list, please consult our website at www.kahr.com and check the "dealer locator" section.
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  • Q. How long will my repair take?

    A.
    Please allow two to three weeks.
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  • Q. How do I get answers to my technical questions?

    A.
    Send your question to service@kahr.com or phone Customer Service at 508-795-3919 between the hours of 8:00 AM to 4:00 PM EST and someone will get back to you as soon as possible.
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  • Q. Why is it difficult to close the slide on an empty magazine?

    A.
    The slide release on the Kahr pistol has been designed to warn the shooter when the magazine is empty. When the slide is held open on an empty magazine, the slide release is very hard to depress. To easily release the slide, either remove the empty magazine or replace it with a loaded magazine. Depressing the slide release will then be much easier.
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  • Q. What does the "U" on the trigger guard of my pistol mean?

    A.
    If there is a "U" engraved on the trigger guard of your pistol, it is a factory refurbished and test fired model (often sold as a "test fired" gun). The gun is considered to be used, will come with one magazine, and is sold with a one year warranty.
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  • Q. My new gun has dirt residue and the barrel shows signs of wear. Could it be used?

    A.
    Kahr test fires every gun it sells. The wear marks on the barrel are simply a top layer of plating being scraped by the action of the slide during test. The dirt residue is caused by the evaporation of the lubrication used during packaging. Unless there is a "U" engraved on the trigger guard, your gun is new and carries a full 5 year warranty.
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  • Q. Can my local retail gun shop order specific models from you?

    A.
    Licensed gun dealers may contact one of Kahr's stocking wholesalers listed on our website at www.kahr.com in the "wholesaler locator" section.
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  • Q. Part of the frame rail appears to be missing on my Kahr polymer pistol. Is this normal?

    A.
    The top rails on the Kahr polymer pistol are designed to minimize stress. It may not appear to be symmetrical because of its design.
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  • Q. There is a chip in the metal guide rail of my polymer pistol. Is this normal?

    A.
    This is a witness mark for the polymer frame manufacturer and is present by design.
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