Q. What is the procedure for returning my firearm for service or repair?
A.KAHR ARMS AND AUTO-ORDNANCE DOES NOT ALLOW INDIVIDUALS OR DEALERS TO BRING FIREARMS TO OUR FACTORY FOR REPAIR. GUNS FOR REPAIR MUST BE SENT TO THE FACTORY ACCORDING TO THE INFORMATION OUTLINED BELOW.
Kahr & Auto-Ordnance firearms returned to the factory for service or repair should be sent to:
Kahr Firearms Group Attn:Return Dept. 105 Kahr Ave. Greeley, PA 18425
Confirm the firearm is unloaded before shipping.
Contact Kahr Arms Technical Support Department to receive a Return Authorization number before shipping a firearm to the factory. You can do this by online (RA request form) or by calling 508-795-3919. Ship handguns prepaid via UPS or Fed Ex overnight. Federal law prohibits anyone without a Federal Firearms License from shipping a handgun by mail. Please check for any additional state or local regulations. With your return, enclose a letter that references your Return Authorization number and includes: name; address; phone number; and firearm model and serial number. The letter should describe, in detail, the problem being experienced or work to be done. >>Back to top
Q. What is the cost of my non-warranty service?
A. Non-warranty service will be billed at $65/hour + cost of parts + $25 shipping and handling. There is a minimum $60 charge + shipping and handling. >>Back to top
Q. How can I purchase parts for my Thompson/Auto-Ordnance firearm?
A. You can purchase parts, accessories, and Thompson wear online at www.shopkahrfirearmsgroup.com or mail or fax. We do not process phone orders. Pricing, availability and order status can be confirmed by calling 508-795-3919.
Kahr Firearms Group Attn:Webshop Dept. 105 Kahr Ave. Greeley, PA 18425
Email: firstname.lastname@example.org Fax: 570-685-2222
Individuals require prepayment by check, money order, or credit card authorization. Kahr Arms accepts Visa, MasterCard, AMEX, and Discover. >>Back to top
Q. I live in (state). Is this gun/part approved in my state?
A. It is difficult for us to keep track of the ever changing laws in the different states. The best way to make certain that you are compliant to the laws in your state is to check with your local office of Alcohol, Tobacco, and Firearms (ATF) or your local firearms dealer. >>Back to top
Q. I can repair my own gun and do not wish to send it to the factory. Can I get a replacement part?
A. Simply contact the service department at 508-795-3919-ext.1 or send an e-mail to email@example.com to receive a replacement part. >>Back to top
Q. Can I buy direct from Kahr/Auto-Ordnance?
A. You must purchase your firearm from an authorized dealer with the appropriate Federal Firearms License. For a list, please consult our website at www.shopkahrfirearmsgroup.com and check the "dealer locator" section. >>Back to top
Q. How long will my repair take?
A. Please allow two to three weeks for your pistol and four weeks for your long gun. >>Back to top
Q. How do I get answers to my technical questions?
A. Send your question to firstname.lastname@example.org or phone Customer Service at 508-795-3919-ext.1 between the hours of 8:00 AM to 4:00 PM EST and someone will get back to you as soon as possible. >>Back to top
Q. What does the "U" on the trigger guard of my pistol mean?
A. If there is a "U" engraved on the trigger guard of your pistol, it is a factory refurbished and test fired model (often sold as a "test fired" gun). The gun is considered to be used, will come with one magazine, and is sold with a one year warranty. >>Back to top
Q. My new gun has dirt residue and the barrel shows signs of wear. Could it be used?
A. Kahr test fires every gun it sells. The wear marks on the barrel are simply a top layer of plating being scraped by the action of the slide during test. The dirt residue is caused by the evaporation of the lubrication used during packaging. Unless there is a "U" engraved on the trigger guard, your gun is new and carries a full 5 year warranty. >>Back to top
Q. Can my local retail gun shop order specific models from you?
A. Licensed gun dealers may contact one of Kahr's stocking wholesalers listed on our website at www.shopkahrfirearmsgroup.com in the "wholesaler locator" section. >>Back to top
Q. Are the stick and drum magazines for my Tommy Gun interchangeable?
A. If you own a Model 1927A1 Deluxe or T1, the magazines are interchangeable. Drum magazines do not fit Thompson Military Model M1 or TM1. >>Back to top
Q. How do I determine the date of manufacture of my older 1927 long gun, 1928 model, or .22 Thompson?
A. Kahr Arms has never produced the 1928 submachine gun or the .22 Thompson. Please contact Numrich Gun Parts at 845-679-3500. Customers can also contact Tracie Hill, a well known Thompson appraiser at 740-345-9777. >>Back to top